How can I contact you?
You can contact us via email on info@stainedbeauty.eu
FAQs
Returns and Refund Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please also note that we do not refund orders for buyer’s remorse. The withdrawal request will undergo an …
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@stainedbeauty.eu with photos of wrong/damaged items and we’ll sort that out for you.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@stainedbeauty.eu
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@stainedbeauty.eu
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Do you have a physical store?
No, we do not have a physical store.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 3–4 business days Europe: 6–8 business days Australia: 2–14 business days Japan: 4–8 business days International: 10–20 business days
Do you offer shipping to all countries?
Yes, we offer shipping worldwide!